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IT Support Officer

12/03/2025
26/04/2025
$82,000.00 - $85,000.00
Permanent - Full Time
Adelaide
IT

William Buck has provided exceptional accounting and advisory services for over 125 years. We know that talent and growth go hand in hand. That careers are personal. That you should be valued for what you bring and respected for where you want to go. 

Time to work where you matter. 

More than just accountants and advisors, we aspire to create a positive change in the lives of our clients and our people. Every individual who works with us is recognised for who they are and given every opportunity to progress in a way that fulfils both their talents and aspiration. William Buck people enjoy better careers because we care. It's that simple. It's why our clients succeed too. 

Care for a career with a company that cares? 

Job Description

We are looking for an IT Support Officer to join our IT team. You will report to the IT Manager and will be responsible for providing excellent customer and technical on-site service to the SA office in an efficient, personal, and professional manner.

You will be responsible for:

  • Managing Level 2 IT Help Desk queries 
  • Responding to IT tickets in a professional and prompt manner 
  • Prioritising tasks and allocating to relevant IT technical resource
  • Administering IT systems and users
  • Configuring & troubleshooting PCs/laptops & peripherals
  • Managing asset assignments and provide necessary training to the staff

Desired Skills and Experience

The successful candidate will possess

  • At least 3 years of relevant experience in similar positions.
  • At least an AQF Diploma level qualification in in Information Technology or a related field is required
  • Proven experience with providing technical support to Office 365, Windows OS, Servers, Active Directory, and MS Office, as well as other applications.
  • Strong customer/client focus with excellent communication skills
  • High level organisation skills with the ability to work under pressure and manage competing priorities 
  • Effective problem-solving skills
  • Ability to work as part of a team
  • Experience in a high-volume service desk environment is advantageous 

The salary package for the role is $76,550 + super. 

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